Terms & Condition

1.1 All services purchased from the Company must be preceded by the applicant declaring any physical and/or medical limitations, which may affect their ability to participate in the Service. The Participant assumes responsibility of checking with their medical practitioner, physiotherapist, or other health care professional for medical readiness prior to participating in any of the Company’s services.

1.2 The Company is dedicated to providing a Service, which matches the considerations of the participants as much as is possible within the chosen Service. Whilst every effort is made to keep the Service both safe and effective there is a risk of adverse outcome from a nutritional protocol. The participant acknowledges that they are taking part of their own free will andare aware of the risks stated. The Participant agrees that neither they, their heirs, assigns nor legal representatives will sue or make any other claims of any kind whatsoever against the Company whether for personal injury, property damage/loss or wrongful death, whether caused by negligence or otherwise.

1.3 We reserve the right to refuse access to any Service participant, if in our absolute discretion, we consider that the health of the individual concerned may be endangered by the Service.

1.4 The Participant agrees that the Service is non-transferable and is only for use by the Customer who has signed up to the Service.

1.5 We are committed to providing all Service participants with a positive experience. By signing overleaf, you agree that the Company may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate your participation in the Service without refund or forgiveness of monthly payments if you become aggressive, disruptive or difficult to work with.

2.1 The fees for the service are detailed in the offer letter. The Client is responsible for full payment of fees for the entire selected Service duration, regardless of whether you actually attend or complete the selected Service, and regardless of which payment option you have chosen. Failure to make the agreed payments will result in default of the agreement and your agreement may be forwarded to a third party to recoup the full amount due for the remainder of your Service plus any costs incurred.

2.2 All Services are paid for in advance (either in full or by monthly instalments for the month ahead). Timeslots or places cannot be held until booked, and bookings cannot be made until payment is received.

2.3 All payments must be made on a timely basis. If payments are not made on a timely basis, the Company reserves the right to place the Service on hold.

2.4 All bookings must be made in person or via the online booking system should this be an available option.

2.5 If a client commits to a specific package, for example: 3 or 6 months, payment must be made in full each month for the duration of the agreed term, or the total amount upfront. Cancellations and refunds are subject to regular terms stated below.

3.1 Cancellations of bookings are accepted up to 72 hours in advance, and substitute consultations may be booked (subject to availability) before the end of the program/service term.

3.2 Cancellations within 24 hours of the session are forfeited. If you are unable to attend a session due to circumstances out of your control the Company will determine on a case by case basis if a consultation credit may be offered. Additional evidence may be requested (e.g. a Medical Letter, evidence of flight delay etc). No refunds will be offered.

3.3 Cancellations must be made by phone call, text message or email

Refunds are payable in the following circumstances:

3.4 Refunds are payable in the following circumstances:

• An undeniably unavoidable circumstance preventsyou from taking part in or completing your programme (determined on a case by case basis by the Company). Written evidence to support this may be requested.

• A 30% cancellation fee is payable. If appropriate a consultation credit will be offered in the first instance.

• We are notified of your circumstances before the commencement of the consultation.

• Service Credits must be used within the allotted time frame or will otherwise be forfeited.

3.5 Refunds are not payable in the following circumstances: –

• You have changed your mind.

• Refunds are not payable for Consultations which have taken place

• You don’t complete your programme

.• You have booked a home consultation and are not there to receive the session at the appointed time.